Policies

No Show's

 In order to schedule grooming appointments for the convenience of our clients, we must make maximum use of every appointment slot. We confirm all appointments by email and/or text. Clients who cancel fewer than 24 hours before their appointment or who do not show up for a scheduled appointment will be rescheduled only after other clients have been accommodated. We may charge a $50 "no show" fee and we reserve the right to decline future appointments for clients who fail to keep a scheduled appointment three times in a calendar year without adequate prior notice.

De-Matting Fee

Heavily matted pets require additional time to either comb out or trim. A de-matting fee of $1 may be charged for every minute required to comb out matted pets. De-matting is stressful for the pet, so we will decline to de-mat pets that require more than one hour of de-matting and offer to shave the pet instead.

Preparation Fee

Heavily matted pets may need to be shaved prior to bathing. A charge of $15-$50 may be added for additional time required to do so. Also pets with excessive hair that have to be pre-groomed before the bath will be charges $15-$50

Behavioral Issues

We will make every attempt to groom uncooperative pets, but we may not be able to complete grooming on pets that pose a threat to themselves, other pets or our groomers. We reserve the right to decline a return appointment for pets whose behavior makes it unsafe for us to groom them.

Payment

Payment is due when service is rendered by cash or credit/debit card only. Checks are not accepted. 

Health

 All dogs must have current rabies and bordetella vaccinations -- even those who are only getting their nails cut. Cats must have current rabies vaccinations unless they are strictly indoor cats. We reserve the right to decline to serve pets that are not current on vaccinations. Pets with communicable diseases will not be groomed until 10 days after their last treatment.